CWS Return Policy

  • To be eligible for a return, your item must be unused and in the same condition that you received it in.  The item must be in the original packaging.   
  • All requests for returns must be completed through the “Returns” section of this site and you must receive an RMA number from CWS Environmental before returning an item.
  • Requests for returns must be submitted within 30 days of receipt of order. 
  • Only unused products may be return for a refund or credit.  Returned items may be assessed a restocking fee.  No returns will be accepted for liquid products or granular products.
  • The customer is responsible for all freight charges incurred to return an item(s) to the location specified by CWS Environmental.  Shipping costs are non-refundable. 
  • CWS Environmental is not responsible for damaged or lost shipments of returned products.  It is your responsibility to file a claim with the shipping carrier.
  • Any returned product found to be in used condition or unsalable condition will not be eligible for credit and will be returned to the customer at the customer’s expense.
  • CWS Environmental reserves the right to change this policy as necessary and without prior notice.